Privacy Policy for Filter Woven India

This policy applies to personal information processed through the Filter Woven India website and related business communications, including sales enquiries, quotation requests, product discussions, contact forms, email and telephone communication.

It does not automatically govern third-party websites, platforms or services that may be linked from our website and operate under their own privacy terms.

Depending on how you interact with us, we may receive information such as:

• your name, company or organisation name and job designation;
• telephone number, email address and business contact details;
• delivery, billing or business address where relevant to an enquiry or transaction;
• product requirements, specifications, requested quantities, application details and quotation information;
• correspondence and information you voluntarily provide through forms, email, telephone or other communication channels;
• technical information that may be generated when you use the website, such as IP address, browser type, device information, referring page, approximate location derived from network data, access times and website interaction information;
• records reasonably required for order, payment, shipping, accounting, compliance or customer-support purposes where those services are used.

We may process information for legitimate and appropriate business purposes, including to:

• respond to enquiries and quotation requests;
• understand technical or product requirements;
• communicate regarding products, orders, deliveries, support or service requests;
• manage customer, supplier and business relationships;
• maintain transaction, accounting and compliance records;
• improve website functionality, security, performance and user experience;
• prevent misuse, fraud, security incidents and unauthorised activity;
• meet legal, regulatory, tax, audit or governmental requirements where applicable;
• send business or product communications where permitted and where appropriate choices or consent mechanisms apply.

Where Indian data-protection law applies, we intend to process digital personal data for lawful purposes and in accordance with applicable requirements, including consent-based processing or other lawful uses recognised by applicable law.

Where consent is the basis for processing, the information provided at the point of collection should explain the purpose for which the information is requested. You may request withdrawal of consent where the law provides that right. Withdrawal does not necessarily affect processing already carried out lawfully before withdrawal and may affect our ability to continue a service that requires the information.

Our website may use cookies, local-storage technologies, server logs or similar tools needed for website operation, security, user preferences, performance measurement or analytics.

Some analytics, embedded content, maps, communication tools or other third-party functionality may set their own cookies or receive technical data when they are enabled. Your browser may allow you to block, restrict or delete cookies, although some website functionality may then work differently.

We do not state that personal information is sold as part of our ordinary business operations. Information may, however, be disclosed where reasonably necessary to operate the business or fulfil your request.

This may include disclosure to service providers, hosting or technology vendors, professional advisers, logistics or delivery providers, payment or financial service providers, or government and regulatory authorities where applicable.

Where third parties process information on our behalf, we expect information to be handled for the relevant purpose and subject to appropriate contractual, security or legal safeguards where required.

Personal information is intended to be kept only for as long as reasonably required for the purpose for which it was collected, for an ongoing business relationship, for dispute management, or to meet applicable legal, tax, accounting, audit or regulatory obligations.

Retention periods may differ according to the type of information and the nature of the transaction or enquiry. Information that is no longer reasonably required should be deleted, anonymised or otherwise handled in accordance with applicable requirements.

We seek to use reasonable administrative, technical and organisational measures appropriate to the nature of the information and the risks involved. These may include controlled access, account protections, secure hosting practices, backups and monitoring.

No website, internet transmission or electronic storage system can be guaranteed to be completely secure. Users should therefore avoid transmitting unnecessary confidential information through open website forms or unsecured channels.

Subject to applicable law and the circumstances of the processing, you may have rights concerning your personal data, including rights to seek information about processing, request correction or updating, request erasure where applicable, raise a grievance, and exercise other rights provided by applicable data-protection law.

We may need to verify your identity and request sufficient information to understand and process a privacy request. Certain requests may be limited where retention or processing is required by law or where another lawful exception applies.

This website is primarily intended for businesses, professionals and persons seeking industrial products or services. It is not designed as a service directed at children.

If personal data relating to a child is required to be processed in circumstances governed by applicable law, additional requirements relating to parental or guardian consent and other protections may apply.

Our website may contain links to external websites, maps, social networks, communication tools or other third-party services. Their collection and use of personal information is governed by their own terms and privacy policies.

We recommend reviewing the relevant third-party privacy information before submitting personal data to an external service.

We may update this Privacy Policy to reflect changes to our website, business practices, technologies, services or applicable legal requirements.

The latest version will be published on this page and the “Last updated” date will be revised when appropriate. Material changes may also be communicated through additional notices where required.

For questions, correction requests, privacy grievances or other requests concerning personal information processed through this website, you may contact: