Claim Review
Eligible refund, repair, replacement or credit requests are reviewed against the confirmed order terms.
This policy should be read together with the quotation, invoice, approved specification and order acknowledgement applicable to your transaction. For customized industrial products, order-specific written commercial terms may prevail over this general policy.
1. General Refund Policy
Refunds are considered where supplied goods are materially different from the confirmed order, defective due to manufacturing, incorrectly supplied, or otherwise eligible under the written commercial terms agreed for that order. Eligibility depends on inspection, supporting evidence and the nature of the product supplied.
2. Custom and Made-to-Order Products
Products manufactured, cut, fabricated, welded, framed, sized or otherwise customized to customer specifications are generally not eligible for cancellation, return or refund once material procurement or production has started, unless the supplied product materially fails to conform to the approved specification or written order confirmation.
3. Order Cancellation
Cancellation requests should be submitted in writing as early as possible. Orders may be cancelled before production or special material procurement begins, subject to costs already incurred. Once production or fabrication has started, cancellation may be refused or may be subject to recovery of applicable costs.
4. Damaged, Defective or Incorrect Goods
If goods arrive visibly damaged, defective or different from the confirmed order, contact Filter Woven India promptly with the invoice or order reference, product details, photographs, packaging condition and a clear description of the issue. Claims may be subject to inspection before approval.
5. Transit Damage
Where transport is arranged by Filter Woven India, customers should record visible damage or shortage at the time of delivery wherever possible and retain the packaging for inspection. Where transport is arranged directly by the customer, responsibility for transit damage may depend on the agreed freight and risk terms.
6. Non-Returnable Items
Items may be non-returnable where they are customized, fabricated to drawing, cut to size, altered after delivery, used, installed, contaminated, damaged through improper handling, stored incorrectly, or returned without authorization. Products made against customer-approved specifications are not returnable merely because they are no longer required.
7. Refund, Repair or Replacement Decision
After reviewing the claim, Filter Woven India may, depending on the circumstances and agreed commercial terms, offer replacement, repair, rework, credit adjustment or refund. The appropriate remedy will be determined after verification of the reported issue.
8. Refund Processing
Where a monetary refund is approved, it will normally be processed through the original or mutually agreed payment method after completion of claim verification and any required return or inspection process. Banking and payment-provider processing times are outside the control of Filter Woven India.
9. Return Freight and Related Costs
Return freight, inspection charges, packing costs and related expenses will be allocated according to the reason for return and the agreed commercial terms. If the return is caused by a confirmed supply error attributable to Filter Woven India, reasonable return arrangements may be coordinated with the customer.
10. How to Raise a Claim
To request review of a refund, replacement or return claim, provide the customer name, invoice or order number, product description, quantity affected, reason for the claim, photographs or videos where relevant, and any other supporting documentation.
11. Inspection and Verification
Filter Woven India may request photographs, samples, measurements, inspection records or return of the affected goods before approving a refund or replacement. Products should not be discarded, modified or further processed while a claim is under review unless written instructions are provided.
12. Exclusions
Refunds are generally not available for normal wear, misuse, incorrect installation, unsuitable process conditions, customer specification errors, unauthorized modifications, contamination after delivery, improper storage or use outside the agreed product specification.
13. Business-to-Business Orders
For business-to-business transactions, the specific refund, return, warranty and claim provisions stated in the accepted quotation, invoice, purchase order acknowledgement or written agreement may supplement or override this general policy for that transaction.
14. Changes to This Policy
Filter Woven India may update this Refund Policy when business, legal or operational requirements change. The latest published version applies from its stated effective date, subject to any separate written terms already agreed for an existing order.
What to include with your claim
Providing complete details helps our team verify the issue and decide whether repair, replacement, credit adjustment or refund is appropriate.
Invoice or order number
Product name and quantity affected
Photographs or video where relevant
Clear description of the issue
This page states Filter Woven India’s general refund and claim approach. For a specific B2B order, the accepted quotation, invoice, approved drawing, purchase-order acknowledgement or separately signed agreement may contain transaction-specific conditions.